Effective — July 8, 2026
Refund Policy
The landing page says "no refunds". The lawyers say "some refunds". Here's the truth.
1. 14-day cooling-off period (EU / UK)
If you live in the EU or UK and your subscription started less than 14 days ago, you are entitled to a full refund of that period on request — no reason required. Because access to the Service begins immediately at checkout, we may deduct a pro-rata amount for time already used, as permitted by law.
2. First-charge goodwill refund (everyone else)
For customers outside the EU/UK, we offer a goodwill refund of your very first monthly charge if you request it within 14 days of that charge and you have not used the Service extensively (roughly: fewer than 20 delivered taunts).
3. Renewals
Recurring monthly renewals are non-refundable. You can cancel from your Account page at any time; access continues until the end of the current paid period, and you will not be charged again.
4. Upgrades and downgrades
Plan changes are prorated automatically by Paddle. On an upgrade, the difference for the remaining period is charged. On a downgrade, the credit is applied to the next invoice. These prorated amounts are not separately refundable.
5. Duplicate charges, fraud, and technical failures
We refund duplicate charges, undisputed fraudulent charges, and charges where the Service was materially unavailable due to our fault. Contact us with your Paddle receipt number.
6. How to request a refund
Email support@nemesisgoals.com from the address on your Nemesis account, include your Paddle receipt or subscription ID, and briefly explain the reason. We respond within 5 business days. Approved refunds are issued to the original payment method by Paddle and typically appear within 5–10 business days.
7. Nothing here affects your statutory rights
Local consumer-protection laws override anything in this policy where they grant you stronger rights.